Privacy Policy

Who we are

Fielding Consulting is the controller of the personal data covered by this Privacy Policy.

The personal data we collect

We may collect and process the following categories of data:

• Identity and contact data, such as your name, email address, company details if you choose to provide them, and any contact details included in your enquiry.
• Enquiry and correspondence data, including the contents of any message you send to us through the contact form, by email, or by other direct contact.
• Technical and usage data that may be recorded automatically when you visit the website, such as IP address, browser information, device type, timestamps and server log information.
• Anti-spam and security-related data used to protect the website and contact form from abuse, malicious traffic and automated submissions.

How we collect personal data

We collect personal data directly from you when you:

• complete and submit the contact form on our website;
• email us directly;
• communicate with us about our services; or
• otherwise provide information to us voluntarily.

We also collect limited technical information automatically through normal website and server operation.

How we use personal data and our lawful bases

We use personal data only where we have a valid lawful basis to do so. Depending on the context, we rely on one or more of the following:

• Legitimate interests: to operate our website, respond to enquiries, manage business communications, protect the site against spam or misuse, and maintain the security and integrity of our systems.
• Steps at your request before entering into a contract: where you contact us to discuss a potential engagement, proposal or service requirement.
• Legal obligation: where we need to process or retain personal data to comply with legal, regulatory, tax, accounting or compliance requirements.

How we use contact form information

If you submit an enquiry through our website, we use the information you provide to review your request, contact you, respond to your enquiry and, where relevant, discuss a potential business relationship.

Please do not include unnecessary sensitive personal data or confidential insurance claim information in the contact form unless we have specifically asked you to provide it.

Who we share personal data with

We may share personal data with trusted third parties where this is necessary for the purposes set out above, including:

• website hosting and infrastructure providers;
• email delivery and communications providers, including Resend for contact form email delivery;
• IT support, security and website maintenance providers;
• professional advisers such as lawyers or accountants; and
• regulators, law enforcement, courts or other third parties where disclosure is required by law or is necessary to establish, exercise or defend legal claims.

International transfers

Some of our service providers may process personal data outside the UK. Where this happens, we take steps to ensure that personal data is protected with appropriate safeguards as required by applicable law.

This may include reliance on adequacy decisions, contractual safeguards, or a provider's recognised data transfer certification where applicable.

Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to respond to enquiries, maintain business records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

As a general guide, website contact enquiries are typically retained for up to 24 months after our last substantive contact, unless a longer retention period is required for legal, regulatory or evidential reasons.

Security

We take reasonable technical and organisational measures to help protect personal data against accidental loss, unauthorised access, misuse, alteration or disclosure. However, no transmission over the internet or method of electronic storage is completely secure.

Your rights

Subject to applicable law, you may have the right to request:

• access to the personal data we hold about you;
• correction of inaccurate or incomplete personal data;
• erasure of your personal data;
• restriction of processing;
• transfer of your personal data to you or another provider;
• objection to certain processing, including processing based on legitimate interests; and
• withdrawal of consent where we rely on consent, although we do not generally rely on consent to process standard website enquiries.

To exercise any of these rights, please contact us at enquiries@fieldingconsulting.co.uk.

Complaints

If you have concerns about how we handle personal data, we would appreciate the opportunity to address them first. You can contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK. Further information is available at ico.org.uk/make-a-complaint.

Cookies and tracking

Based on the current version of this website, we do not knowingly use non-essential analytics, advertising or profiling cookies. Standard hosting and server technologies may still process limited technical data necessary to deliver and secure the website.

Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy notices.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal obligations or the way we process personal data. Any updates will be posted on this page together with a revised "Last updated" date.